LEGAL INFORMATION
REFUND POLICY
This policy explains how cancellation and refund requests are considered for service orders. It should be reviewed professionally before publication.
Order requests
Submitting checkout details creates an order request only. No payment is collected through this website, and work starts only after Softeko Group confirms the scope and commercial terms.
Before work begins
If you no longer wish to proceed before a service has been accepted or work has started, contact us promptly. Because no website payment has been taken, there is normally no online payment to refund.
After work begins
Cancellation and any refund for confirmed work depend on the agreed proposal or contract, work already completed, committed third-party costs and materials supplied.
Digital and custom services
Software services are prepared to an agreed scope. Refund eligibility may be limited once delivery has started or custom work has been supplied, subject to applicable law and the governing agreement.
Scope changes
Requests outside the purchased package are quoted separately. A scope change does not automatically cancel the original agreed work.
How to contact us
Send cancellation or refund questions to [email protected] with your order number and the service name. We will review the request against the applicable agreement and legal obligations.